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New Client Onboarding Guide


Dear new client,

Thank you for signing up as a new account at DSR Ghostwriting!

This short page of documentation is intended to streamline the onboarding process so that we can get set up and working together as quickly as possible.

Please get in touch if you have any questions!


๐Ÿ“ YOUR ACTION ITEMS

Here’s your side of the onboarding:

  • An account management email will be created in the format yourcompany at dsrghostwriting dot com. Please provide a list of recipients for this address. Otherwise you will be the only recipient.
  • Please send any contract / NDA that remains to be signed.

๐Ÿ’ผ ASSIGNING PROJECTS / WORKFLOW


To begin assigning projects, you can:

Please allow a standard lead time of three to six business days (minimum) per draft.


Project Delivery

Clients are sent through Google Docs by default. If working in Google Docs, this is my preferred workflow.

If you would prefer to receive projects through an online login-based system, then please use this form to request an account.


Vacation

I notify clients about upcoming vacation by email. I try to do this at least two weeks in advance. If you received an onboarding email, then you have been added to my current client mailing list.


๐Ÿ“ YOUR CONTRACT


In the first instance please refer to your written contract or anything that has been agreed in writing and by email.

In the absence of the above, the relationship will be governed in accordance with these standard terms and conditions.

Key standard terms are:

  • One included round of revisions per project
  • Requests for revisions to be communicated within fourteen working days of receipt of draft
  • First invoice upon receipt; net 15 thereafter
  • Accepted payment methods are as outlined in the payments section of this website
  • 30 minutes’ meetings / telephone briefings / demos per project

๐Ÿ–Š๏ธ COMPLIANCE


The following compliance documentation is available:

  • Business registration certificate
  • Tax deduction at source certificate

Other certificates are available through the compliance section (password protected).


๐Ÿค MEETINGS


To book a meeting, please use the current clients slot on the contact page.


๐Ÿงพ PAYMENTS


Payment can be made via one of the supported payment methods.

Virtual bank account details are provided and available in the US (ACH), UK, and Europe (SEPA).


DSR Ghostwriting > Onboarding > Onboarding Guide