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Customer Experience (CX) Freelance Content Writer


The field of customer experience (CX) explores ways to optimize the experience which customers have as they move through a purchasing funnel from first interest through to eventual transaction.

Various factors can influence whether customers have favorable or unfavorable experiences during the various times they come in contact with your organization and its representatives.

Some technology companies are directly involved in providing technology which aims to help other companies’ improve the customer experience they offer their customers. Others offer CX consulting to their clients, which are usually other businesses. Finally, some individuals are thought leaders and commentators on developments in this fast-changing field which is heavily influenced by developments in ecommerce and merchandizing.


Clients frequently need to leverage the following types of content to best explain how their service or innovation uses these technologies.


Previous Customer Experience (CX) Writing Projects

Projects I have been recently involved in which have involved customer experience (CX) related themes have included:

Client writing:

  • An overview of the customer experience (CX) of various UK-based business lenders
  • A piece exploring the contribution which data science and big data analytics have to make to CX improvement

Samples, where NDAs permit, can be shared privately or through the online portfolio area.


If you are looking for a technology content writer with experience writing about customer experience (CX) then please use the contact form below to start a conversation.


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DSR Ghostwriting > Niches > Customer Experience (CX)
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